Performance management isn’t just about measuring results—it’s about creating clarity, accountability, and alignment across your organisation. In this article, we explore the most common challenges businesses face when implementing performance management systems and provide practical strategies to overcome them. From setting expectations and empowering managers to linking KPAs with business value, learn how to turn performance management into a powerful tool for growth and en

Performance management isn’t about control or evaluation — it’s about clarity, growth, and empowerment. When employees understand what’s expected, how their work contributes to the bigger picture, and where they can develop, work becomes more meaningful and effective. This article explores how performance management helps reduce frustration, build stronger teams, and create a culture where everyone can thrive.

In every high-performing organisation, departments must operate like small businesses — with customers, deliverables, and accountability. Internal Service Level Agreements (SLAs) redefine how teams collaborate, ensuring that each department treats others as valued clients, not just colleagues. By using customer feedback, internal CX surveys, and clear service expectations, leaders can transform interdepartmental handovers into seamless client experiences. This approach build

Performance management and disciplinary action are often seen as separate processes, but when aligned correctly, they reinforce each other to build a culture of accountability. This article explores how performance management provides the structure for setting expectations, tracking progress, and identifying gaps—while disciplinary action ensures consistent follow-through when those expectations aren’t met. Together, they create a balanced approach to employee development, pe

Performance management is more than annual reviews—it's a strategic process that aligns employee goals with business objectives. In this blog, we explore the fundamentals of performance management, the difference between KPAs and KPIs, and how to cascade metrics effectively across teams. Learn how structured performance systems drive accountability, growth, and long-term success.

A plain-English starter on performance management: what it is, how it differs from coaching and disciplinary action, and how to set metrics that matter. Discover the practices that boost engagement, collaboration and productivity—and how to prove the ROI.

Clear expectations are the foundation of fair performance management. This article explores the legally sound process for managing poor performance in the workplace according to the South African Labour Relations Act. From initial warnings to final dismissal, we outline the required steps for compliance, employee support, and organisational protection. With properly implemented Key Performance Areas (KPAs), businesses create a transparent framework that strengthens accountabi

Setting New Hires Up for Success from Day One In the final session of my Culture Webinar Series , I focused on one of the most overlooked...

In today’s evolving workplace, performance management must go beyond numbers and annual reviews. This blog explores a practical, culture-aligned framework built around four key performance areas: Teamwork & Collaboration, Training & Development, Job Expectations, and Workload & Time Management. Learn how these pillars can bring clarity, drive accountability, and create a supportive environment where employees thrive — not just perform.